We use Royal Mail Tracked delivery service which will usually arrive within 2-3 business days from date of dispatch
We do not currently offer next day delivery service
We aim to dispatch orders within 3 working days. During busy promotional periods it may take longer to dispatch your order
Returns Policy
We want you to be completely happy with your Core Swim purchase but if you want to return it for any reason, then you can return it within 14 days of the date of delivery for a full refund (excluding any delivery charges)
You must notify us of your intention to return within 14 days of receiving the item
Once your return request has been confirmed, you have 14 days to return the item to us
Returned items must be unused and unworn with hygiene stickers and security swing tags intact on the garments. Items we cannot resell due to damage whilst in your possession will not be refunded. Please return them in the same condition you would expect to receive them (be mindful of make-up, deodorant etc)
The cost of return is at your own expense and will not be refunded unless the item is faulty
Please retain a proof of postage with reference as we will be unable to issue a refund for goods that do not arrive back to us
Once we receive your return we will issue a refund via the original payment method
If you are returning items that received free shipping, a £4.95 charge will be deducted from your refund to cover the cost of the free shipping
Your refund will be processed within 5 working days
If you would like to return any items for an exchange then please email us at sales@coreswim.co.uk or click reply on your order confirmation email
Please quote your order number, details of the items you are returning and details of the items you wish to exchange them for
We will check stock and confirm availability via email
You must notify us of your intention to return/exchange within 14 days of receiving your order (as per the above returns policy)
We must receive the returned items within 14 days of us confirming the exchange
The cost of return is at your own expense. Please retain a proof of postage with reference as we will be unable to issue a refund or exchange for goods that do not arrive back to us
Once received we will processs the exchange. If the cost of your exchanged items is less than your original items then we will refund the difference via your original payment method
We offer FREE DELIVERY on exchanges (one per order)
This exchange policy only does not apply to items on sale or promotion
Faulty Products
Our products have been made by highly skilled seamstresses using only high quality materials and they have been put through rigorous quality control procedures
We expect them to arrive with you in perfect condition and if cared for according to our care advice, to last you a long time.
In the event that your product arrives faulty please contact us to arrange a return and refund
In the event that your product develops a manufacturing fault after use, please contact us to discuss and to arrange a return. Please note that normal wear and tear is not considered a fault and we would expect that the garments had been cared for according to the care label instructions
